Novomatic, an Austrian gaming technology provider, announced that Novovision, its casino management system (CMS), has been implemented at the historic Casino Estoril, located in the Lisbon district of Portugal.
The company highlighted that the Portuguese land-based operator has incorporated the system “as the new future-proof backbone for its business, maximizing both service and customer experience.”
Novovision was implemented with “a suite of premium functionalities, enhancing business processes as well as the player experience with the multiple tools of NV core, access, payment, promotion, smart, tables and much more,” Novomatic stated.
Furthermore, according to the provider, its new self-registration terminals “facilitate quick access for players to the gaming floor, maintaining the highest security standards.” To enter the casino floors, players can choose between accepting biometric registration via fingerprint or facial scanning with a card, or they will receive a unique ticket with a QR code that entitles them to pass through the NV access doors.
In addition, most of the gaming tables have been equipped with facial recognition equipment, and all electronic gaming machines are equipped with Novovision player tracking modules which, according to Novomatic, allow “a seamless gaming experience, with customers’ player account instantly available at their fingertips.”
Maximum ease of play is supported by precise allocation of promotional points and additional loyalty features in the Novovision Promotion Tower. “At the same time, the casino benefits from accurate accounting and player tracking data at the touch of a button and in real time,” the company highlighted.
The system installation at Casino Estoril was carried out in full operation and went live in mid-February. For both casinos, Estoril Sol has also opted for full biometric functionalities, as well as BI, the NV smart notifier app for its staff, full marketing and loyalty features, and the customized QR access solution.
The game offering includes more than 490 slot machines, in addition to poker, roulette, blackjack, baccarat, and the typical Portuguese dice game French Bank. It is a casino with a rich history, deeply rooted in the world of entertainment and international entertainment and very popular with local customers and tourists.
Points of view
In this regard, NBS Project Director, George Paterakis, said: “Seeing Novovision in operation in these renowned casinos is very rewarding for our entire team. The joint effort that both our development teams and the Estoril Sol experts have dedicated to this project has resulted in a highly customized solution for the unique requirements of these operations, and I am truly proud to say that we have been able to fulfill all wishes.”
“My sincere thanks to all the teams involved, our trusted local partner Diverstock and the management of Estoril Sol for entrusting us with the innovation of their casino management,” he remarked.
For his part, the general director of Diverstock, Marcos Pinto, stated: “On behalf of the Diverstock team, I would like to thank everyone involved for the excellent work and support throughout the entire process. It has been admirable to see the synchronized way in which the different teams, from different entities, have managed to work together and carry out an execution plan in half the time expected.”
“Witnessing firsthand the quality of the work done by all the teams involved was extremely rewarding. A special thanks to Bruno Ferreira and the Executive Committee of Estoril Sol for giving us the opportunity to be part of an ambitious but necessary process of modernizing their operations,” he added.
Finally, the director and coordinator of Gaming for the Lisboa and Estoril Casinos, Bruno Ferreira, stated: “With this implementation, Estoril Sol completes the migration of systems in both establishments. From the point of view of the systems, we have a solid solution and we will be able to transform the journey and experience of our customers. Once again, the migration process was quick and efficient.”
“I want to thank the Novomatic management team for their support throughout the process, as well as the entire operational team that participated in this implementation. I must also thank Diverstock, Estoril Sol’s partner for many years, for their commitment and support throughout the process. Once again, the Estoril Sol team rose to the challenge and surpassed itself. All together they were crucial to the success of this implementation,” he concluded.
